4×4 Gear Warranty Policy

What is covered

• Manufacturing defects such as sidewall bubbles, tread separation or bead failure not caused by impact or misuse.
• Premature, irregular wear directly attributable to a manufacturing fault (confirmed by inspection).

What is not covered

• Damage from road hazards (potholes, cuts, punctures, kerb impacts).
• Wear caused by under- or over-inflation, misalignment, overloading or unsuitable fitment.
• Equipment fitted, repaired or modified outside an authorised fitment centre.
• Cosmetic blemishes that do not affect performance or safety.

How to make a claim

• Bring the item and the original receipt or invoice to any ArkOverland branch.
• Our technicians inspect the item and complete a claim report.
• The claim is forwarded to the manufacturer for adjudication.
• Approved claims are resolved by replacement, credit note or pro-rated refund based on remaining tread depth.

Timelines

Most inspections are completed the same day. Manufacturer adjudication typically takes 7 – 21 working days depending on the brand.